Contact us
Talk to a Person,Not a Ticket Number
Whether it's a quick question or something more involved, here's the fastest way to reach the right team.
24/7 live chat
Under 10-minute average reply
Multiple languages
Prefer email?
Send Us a Message
For anything that isn't urgent, or that needs more detail than a chat allows, use the form and we'll follow up by email.
By topic
The Fastest Path for Each Kind of Question
Different topics move faster through different channels.
Technical Issues
Connection problems, app crashes, or setup help — live chat is fastest.
Start a chat →Billing & Refunds
Account and payment questions, including refund requests.
See billing guides →Security Reports
Found a vulnerability? There's a dedicated process for that.
Report an issue →Partnerships & Affiliates
Business inquiries, affiliate questions, or collaboration ideas — use the form above.
Press & Media
Interview requests or media inquiries — select "Press" in the form above.
Legal & Law Enforcement
Formal legal requests should be sent in writing through the form above.
After you reach out
What Happens After You Send a Message
Nothing disappears into a queue with no answer.
Step 01
We receive it
You'll get an automatic confirmation so you know it actually went through.
Step 02
Routed to the right team
Billing, technical, security and business questions each go to the people who actually handle them.
Step 03
You get a real reply
A person responds — not an auto-generated dead end.
Set expectations
How Fast You'll Actually Hear Back
Live chat gets you a reply in minutes, any time of day. Email through this form typically gets a response within one business day, faster for urgent account or billing issues. Security reports are prioritized separately and reviewed by the security team directly.
Skip the wait, chat now →
Consistent with our policy
Contacting Us Doesn't Change Our No-Logs Policy
Whatever you tell us in a support message is used only to help with that specific request — it isn't linked to your VPN activity, which is never logged in the first place. Contact records are kept separately and only as long as needed to resolve your case.
Read the full policy →
More options
Other Ways to Find an Answer
Support Center
Self-serve guides for the most common questions, available anytime.
FAQ
Quick answers to the questions we hear most often.
Network Status
Check if an issue is on our end before reaching out.
VPN Setup Tutorials
Step-by-step guides for installing on any device.
Live Chat
For anything urgent, a real person is available around the clock.
Report a Security Issue
A dedicated, direct path for responsible disclosure.
Frequently asked questions
Live Chatis fastest for anything urgent. This form is better for non-urgent or more detailed requests.
Typically within one business day, sooner for urgent account or billing matters.
Please use the dedicatedReport a Security Issuepage instead — it routes directly to the security team.
Yes — select the relevant topic in the form above and someone from the business team will follow up.
No. Support conversations are handled separately and are never linked to your VPN activity, which isn't logged regardless. See ourno-logs policyfor details.
We're Ready When You Are
Chat now, send a message, or browse the guides — whichever's easiest.
Start Live Chat