Support Center
Guides and Answers toEvery Common Issue
Search our library of setup guides and troubleshooting articles, or browse by topic below. Most issues, from installation to billing to connection problems, are solved in under five minutes.
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Guides for every platform
Average reply time under 10 minutes
Most popular guide
New Here? Get Set Up in 3 Minutes
Install the app, sign in, and connect to your first server. This step-by-step guide covers account creation, installation on your device, and picking the right server for what you're doing.
Read the setup guide
Help topics
Browse Help by Topic
Jump straight to the category that matches your question. Each topic links to a full set of step-by-step guides.
Installation & Setup
Download links, install instructions and first-connection walkthroughs for every supported device.
View guides →Account & Billing
Manage your subscription, update payment methods, find invoices and change your email or password.
View guides →Connection Issues
Fix a VPN that won't connect, keeps dropping, or gets stuck on "connecting" — by platform and protocol.
View guides →Speed & Performance
Diagnose slow speeds, choose the fastest server and protocol, and fix high latency or buffering.
View guides →Privacy & Security
Configure the kill switch, DNS leak protection, split tunneling and other security settings.
View guides →Streaming & Unblocking
Which servers work best for popular streaming services, and what to do if a site blocks your connection.
View guides →Router & Multi-Device
Set up ASTRO VPN on a router, manage simultaneous connections, and cover devices with no native app.
View guides →Refunds & Cancellations
How to cancel a subscription, request a refund under the money-back guarantee, and what to expect after.
View guides →Error Messages
Look up a specific error code or message and follow the matching fix for your app and platform.
View guides →
How it works
Get Help in Three Steps
Most people solve their issue without ever needing to contact us — but a real person is always one message away.
Step 01
Search the help center
Type your issue into the search bar or pick the closest topic above. Most articles include screenshots for every platform.
Browse topics →
Step 02
Try the suggested fix
Follow the guide step by step. Most connection, speed and billing issues are resolved without any waiting.
Step 03
Contact support if you're stuck
Start a live chat or send an email. Our team replies fast, around the clock, in your preferred language.
Contact support →
Common issue
Why Won't ASTRO VPN Connect?
If the app is stuck on "Connecting…" or fails immediately, the cause is almost always one of a handful of things: a firewall or antivirus blocking the app, a protocol that's blocked on your current network, an outdated app version, or a temporarily overloaded server. Switching protocol or server fixes most cases in under a minute.
See the full connection guide →
Common issue
Why Is My Connection Slow?
Speed loss usually comes from one of four sources: connecting to a server that's far away, congestion on a crowded server, a protocol that isn't optimized for your network, or throttling by your own ISP. Switching to a nearby, less-loaded server and the WireGuard protocol solves the vast majority of speed complaints.
See all speed tips →
What we cover
Whatever the issue, there's a guide or a person for it
Setup & Installation
Step-by-step guides for Windows, macOS, Linux, Android, iOS, browsers, routers and TVs.
Billing & Subscriptions
Plan changes, invoices, payment methods and renewal questions, handled quickly.
Connection Troubleshooting
Fixes for failed connections, dropped tunnels, and app crashes across every platform.
Speed Optimization
Server and protocol recommendations to get the fastest connection available to you.
Privacy & Security Settings
Help configuring the kill switch, DNS protection, split tunneling and more.
Router & Device Setup
Coverage for whole-home setups and devices that can't run the app directly.
Still stuck? Talk to a real person
If the guides don't solve it, our support team is available around the clock over live chat or email, in your preferred language.
Frequently Asked Support Questions
Go to the sign-in page and select "Forgot password." Enter the email on your account and we'll send a reset link within a few minutes. If it doesn't arrive, check your spam folder or contact support to confirm which email is on file.
Sign in to your account dashboard and open the Billing tab. You'll see your current plan, renewal date, payment method on file, and a downloadable copy of every past invoice.
You can cancel anytime from the Billing tab; access continues until the end of the current period. If you're within 30 days of a paid purchase, you also qualify for a full refund under our money-back guarantee — see theRefund Policyfor the exact steps.
First, make sure you're on the latest version — most crash issues are fixed in updates. If that doesn't help, uninstall and reinstall the app, restart your device, and check that no other VPN or firewall software is conflicting with it.
Open the server list from the main screen and pick a location, or let the app auto-select the fastest one. Protocol can be changed in Settings → Connection; WireGuard is the default and fastest option for most people.
Yes. Our support team operates around the clock, every day of the year. Average first response time is under 10 minutes, and email support is available for anything that needs more detail.
Yes. You can update the email on your account from the Account tab, and there's no limit on how many devices you install the app on — only how many can be connected at the same time.
Can't Find What You're Looking For?
Our support team is standing by around the clock to help with setup, billing, or anything else.
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