Refund Policy

1. 7-Day Money-Back Guarantee

If you are not satisfied with the Services, you may request a full refund within 7 days of your initial subscription purchase.

Both the cancellation and refund request must be submitted within this 7-day period. Refund requests submitted after the 7-day period are not covered by this money-back guarantee, except where a refund is required by applicable law.

2. How to Request a Refund

To request a refund, contact our support team and provide the email address associated with your ASTRO VPN account and the relevant subscription details.

Refund requests are reviewed and processed after we verify the associated subscription and payment.

3. Refund Eligibility

The 7-day money-back guarantee applies to the initial subscription purchase made directly through ASTRO VPN's official payment channels and may be requested only once per user.

Subscription renewals are not covered by the 7-day money-back guarantee.

Accounts terminated or suspended due to a violation of our Terms of Service are not eligible for a refund under this policy.

4. Refund Method

Approved refunds will be returned to the original payment method used for the purchase, where supported by the payment provider.

The timing of the refund appearing in your account may depend on your bank, card issuer, or payment provider and is outside ASTRO VPN's control.

5. Service Access After a Refund

Once a refund is approved and processed, access to the ASTRO VPN Service associated with that subscription will be terminated.

A refund affects only access to the ASTRO VPN Service. Your account, personal information, and other non-service-related data are not automatically deleted as a result of the refund and remain subject to our Privacy Policy and Terms of Service.

6. Third-Party Purchases

If you purchased an ASTRO VPN subscription through a third-party platform, including an app store or other third-party payment provider, that platform's refund and cancellation policy may apply instead of this policy.

7. Your Legal Rights

Nothing in this Refund Policy limits or excludes any mandatory consumer rights or statutory refund rights that apply to you under the laws of your country or jurisdiction.

8. Changes to This Policy

ASTRO VPN AG may update this Refund Policy from time to time. When material changes are made, we will update the revision date shown at the top of this page.